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Tuesday, April 7, 2009

Go! Dashboard Install Fun


In a surprise twist I was successful at installing IBM Cognos Go! Dashboard. Why the surprise? Go! Dashboard is not one of the easiest installs from Cognos. Initially, here were the steps I followed:
  • Install Cognos Go! Dashboard
  • Change the portnumber from 8080 to 8085 in the system.xml
  • Generated the WAR file
  • Deployed it to the Tomcat server
  • Changed the Gateway URI in Content Administration
  • Generate a service

And Go! Dashboard replied: "The IBM Cognos 8 Go! Dashboard service terminated with service-specific error 0 (0x0)."

With some persistent investigation I found the following workaround:

First, I added the JAVA_HOME environment variable in the ..\cognos\c8\dashboard\bin\services.bat:

set JAVA_HOME=C:/Program Files/cognos/c8/bin/jre/1.5.0

Next, instead of generating the service, start the startup.bat file in the C:\Program Files\cognos\c8\dashboard\bin directory (default file location). After this the Tomcat server windows are spawned and Go! Dashboard actually seems to work (and everyone is happy).


Gowreenath said...

Hey one point didn't understand in your case, your pointing to JAVA_HOME location as JRE 1.5.0, When I follow this service installed but unable to start the service properly. So done some R&D, found we need to point JDK 1.5.0, and Uninstall the service and install it again, then service is up & running. I took almost half-day to resolve this