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Tuesday, April 7, 2009

Go! Dashboard Install Fun

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In a surprise twist I was successful at installing IBM Cognos Go! Dashboard. Why the surprise? Go! Dashboard is not one of the easiest installs from Cognos. Initially, here were the steps I followed:
  • Install Cognos Go! Dashboard
  • Change the portnumber from 8080 to 8085 in the system.xml
  • Generated the WAR file
  • Deployed it to the Tomcat server
  • Changed the Gateway URI in Content Administration
  • Generate a service

And Go! Dashboard replied: "The IBM Cognos 8 Go! Dashboard service terminated with service-specific error 0 (0x0)."

With some persistent investigation I found the following workaround:

First, I added the JAVA_HOME environment variable in the ..\cognos\c8\dashboard\bin\services.bat:

set JAVA_HOME=C:/Program Files/cognos/c8/bin/jre/1.5.0

Next, instead of generating the service, start the startup.bat file in the C:\Program Files\cognos\c8\dashboard\bin directory (default file location). After this the Tomcat server windows are spawned and Go! Dashboard actually seems to work (and everyone is happy).

1 comments:

Gowreenath said...

Hey one point didn't understand in your case, your pointing to JAVA_HOME location as JRE 1.5.0, When I follow this service installed but unable to start the service properly. So done some R&D, found we need to point JDK 1.5.0, and Uninstall the service and install it again, then service is up & running. I took almost half-day to resolve this